hc1 Service Select™
hc1 Service Select™ is a premium services subscription. This subscription empowers clients to leverage hc1 expertise to maximize the value of their hc1 cloud services. With hc1 Service Select™, clients can add custom workflows, rules and analytics, refine their reporting, further customize the hc1 CRM platform and better administer their hc1 services. The subscription also enables the development of targeted or ongoing education programs for hc1 CRM users, report writers and system administrators. hc1 Service Select™ is a great fit for:
- Optimizing the analytics or integration capabilities of the hc1 platform
- Partnering with subject matter experts for ongoing project management and application configuration
- Building ongoing support or enablement programs for end users, executives, and other stakeholders
- Gaining hands-on assistance with administrative tasks
- Benefiting from a “force multiplier” if you lack internal resources or comprehensive knowledge of hc1 system administration
The subscription works as a monthly allotment of hours, enabling clients and hc1 service representatives to tackle larger projects and optimize outcomes. With hc1 Service Select™ customers receive:
- A monthly allotment of hours that can be applied to a menu of services
- A guarantee that an hc1 resource will engage within 24 hours to discuss project scope and requirements
- The ability to buy more hours should you need them
To make an hc1 Service Select™ request, go to the hc1 Support & Service Select portal and complete the New Service Request form. For more information about requesting services and tracking submitted requests, visit the hc1 Academy hc1 Service Select page.