1. Confirmation
The beginning of the official launch starts with confirmation between our team and yours. Before moving toward more finite steps, we take time to finalize all the validations that are currently being run on data integrity while also checking the results of other tests on interface functionality, reporting veracity, overall workflow, and system configuration. Expect a lot of communication between teams during this stage.
2. Admin Training
When all the numbers add up, it’s time to bring in the team that will serve as your system administrators for their training on the hc1 software. Our team will take the time to educate these future admins and make sure that they have all the knowledge they need to be fully functional within hc1.
3. User Training
With the administrators enabled, it’s time to train the rest of your team that will be interacting with hc1. Anyone who will be using hc1 should sit down with our team and learn what hc1 is, why you have it within your organization, and how they can unlock hc1's benefits to improve their professional outcomes. To enhance this learning process, we will provide custom tipsheets and documentation specific to your hc1 service configuration.
4. Promoting System to Production
When your team gets up-to-speed on the platform, it’s time to bring everything online officially. When we get the go-ahead, our technical team will initiate the process of transitioning the data feed, configurations, and reporting environments from testing areas into production. Once this happens, your hc1 activation is officially live and ready for action!
5. Project Closeout
After the platform is brought online and the tools are functioning as designed, it’s time to formally close the activation phase of the project. Our team will be reaching out to you with official closure documents including getting your sign off on all the deliverables that we agreed to during the planning stage.
6. Transition to hc1 Technical Support
Once your hc1 services are up and running, it’s time to make final documentation of your system configuration. This will help identify future problems should they arise. This is also the time where you are transitioned from our account team to being handled by the support team should anything happen. We’ll review the engagement process between your team and the Support team during this phase.
7. Steady State
Our Continued Success model allows each hc1 team to provide the best possible support to our customers. We maintain streamlined communication channels to give you more insight into where your requests stand and work side-by-side with you to plan and execute your roadmap for hc1.