Subject Matter Experts
The Subject Matter Experts (SMEs) have a deep knowledge and understanding of the day-to-day business operations and workflows of each department. These are the authorities on the clinical and business operations that the activation team interact with. They can provide anecdotal stories and case studies that can be shared with others to improve knowledge exchange and transfer. They contribute content and supplemental resources used to validate configuration needs. These individuals may be end users of the solution and more than one may be necessary for a successful activation. These team members should be conversational on business or clinical processes and able to define the what, the who, the why, and the how.
Skill Sets
- Deep knowledge of business
- Deep knowledge of processes
- Understands challenges
- Clear communication
Plan Tasks
- Support objectives definition
- Detail existing processes
- Validate business requirements
Activation Tasks
- Validate solution workflows
- Validate configurations
- Validate reports and calculations
Deploy Tasks
- Attend user training