Back to Activation Team
Enablement Specialist
The role of the Client Enablement Specialist (CES) consists of delivering client training for Users (including standard navigation and functionality as well as customizations delivered during the activation) and System Administrator training. The CES also administers the Learning Management System for hc1. This includes the development of content, the administering of content, and evaluating client content.
Skill Sets
- Communication
- Training
- Working knowledge of Microsoft Office Suite, E-learning, CRM, and Web tools
- Content Development
Tasks
- Coordinate training for both internal and external users
- Work with Service Delivery Team and client to ensure workflows and resources to support the workflows are created
- Ensures instructional materials are technically correct, current, and complete
- Participate in meetings and training sessions to obtain necessary information and updates to integrate into the training program
- Work closely with the hc1 Technical Support and Service Delivery teams to keep up-to-date on any issues that impact clients