Clinical laboratories face the challenge of performing increasingly higher volumes of complex testing despite a dramatic shortage of trained laboratory personnel, unprecedented mergers and acquisitions, and pressure to provide high quality test results. However, the majority of labs struggle to access actionable insights into their operations to improve performance.
hc1 Operations Management™ combines real-time analytics and proven strategic playbooks to optimize lab performance. Our team of lab experts work alongside you to address key areas such as workflow optimization to streamline processes, labor and productivity improvements, quality and service, accreditation readiness, and more.
People Process and Technology
Our team of experts work with you to implement a tailored program infrastructure and strategy. Then, we utilize our real-time analytics platform to uncover problem areas and monitor the progress of interventions.
People: Expert Resources
Our team brings extensive process improvement, project management, and change management expertise, coming alongside you to drive or accelerate operational success.
Process: Proven Playbooks
We execute a tailored selection of lab-specific playbooks that have been fine-tuned at nearly 1,000 hospitals and labs, ensuring that you have a plan for long-term success.
Technology: Data + Automation
AI-driven technology analyzes real-time lab data to deliver predictive insights and helps automate manual workflows, eliminating inefficient processes and enabling data-driven decisions.
Project Roles
Selecting hc1 as your high-value care platform includes an engagement with the service delivery team. This group is committed to building a customized project plan by understanding your organization’s strategic objectives. You will be partnered with an activation team dedicated to your organization.
A smooth activation is supported by an engaged and active team on both sides. After guiding thousands of clients through the journey toward high-value care, we’ve identified a few key areas where we need members of your team with areas of expertise. By introducing your experts to our experts, we can ensure an activation that will go as smoothly and as quickly as possible.
Please note that while some of your team members may fulfill multiple roles, a successful activation will require each of these roles to be represented.
hc1 Team
Executive Sponsor
- Identify project goals
- Ensure business value alignment
- Provide leadership
- Provide timely decisions
- Remove barriers to progress
- Clarify priorities
- Project sign off
Program Oversight
- Engage executive leadership
- Coordinate teams and resources
- Identify key objectives
- Coordinate teams and resources
- Facilitate decision-making
- Mitigate project risks
- Coordinate training
- Communicate with executives
- Confirm project success
Finance Oversight
- Deliver Financial Impact Reports To Executive Leadership Routinely
Data Integration
- Facilitates data onboarding process
Client Team
Executive Sponsor
- Identify project goals
- Ensure business value alignment
- Provide leadership
- Provide timely decisions
- Remove barriers to progress
- Clarify priorities
- Project sign off
Program Oversight
- Engage executive leadership
- Coordinate teams and resources
- Identify key objectives
- Coordinate teams and resources
- Facilitate decision-making
- Mitigate project risks
- Coordinate training
- Communicate with executives
- Confirm project success
Finance Oversight
- Identify and Secure Financial Resources for Monthly Metrics
- Coordinate with hc1 Leads for Financial Reporting
Data Oversight
- Facilitate Data & System Access
- Enable Financial & Contractual Transparency
- Communicate Key EMR Updates
Understanding the Process
We aren’t learning your lab on the job – we have optimized dozens like it. We provide the team, tools, and training needed to deliver change, not just advise it. Our projects are targeted and outcomes- driven, often producing real ROI in 3–6 months.
Workflows
We benchmark key productivity metrics and map your lab’s workflows to identify areas to reduce waste and streamline processes, then work with you to implement changes.
Labor
We evaluate key benchmarks and test complexity, then utilize AI-driven technology and best practices to optimize your lab staffing and scheduling.
Consolidation
We use our proprietary models to evaluate the consolidation of test menus, lab departments, or entire facilities, then help identify and execute steps for implementation.
Quality & Service
We utilize our real-time analytics and proven playbooks to help improve lab quality metrics, turnaround time, and customer service, as well as assist with accreditation/regulatory readiness.
Technology Activation
Enables lab leaders to precisely schedule staff through predictive analytics and actionable recommendations. Our model studies both your lab volume and HRIS data, then leverages artificial intelligence to project future volume trends, identify potential staffing shortages or overages, and suggest specific department- level resource adjustments.
Connects your disparate lab data sources to deliver real-time insights. Dashboards and reports designed specifically for the lab provide an actionable view of your most important volume, turnaround time, and spend metrics to empower you to drive superior performance and diagnostics.
Integrates with your healthcare data sources to bring operational and customer service workflows onto a single HIPAA-compliant, HITRUST- certified platform in real-time. Access critical customer issues, collaborate across departments to resolve them, and aggregate and analyze those activities to analyze trends and opportunities over time.